The Challenge
Hotel management systems are notoriously cluttered, slow, and hard for staff to learn. The legacy system suffered from a steep learning curve, chaotic data visualization, and rigid booking workflows — leading to administrative delays.
Available for new collaborations
Faster staff onboarding
Faster check-in workflow
Iterative optimization
Hotel management systems are notoriously cluttered, slow, and hard for staff to learn. The legacy system suffered from a steep learning curve, chaotic data visualization, and rigid booking workflows — leading to administrative delays.
Conducted user interviews and shadow-testing with hotel receptionists and administrators. Discovered the primary pain point was cognitive overload during peak check-in hours. Mapped user journeys to isolate friction in the room-allocation and billing screens.
Conceptualized a modular, widget-based dashboard prioritizing real-time occupancy. Built an intuitive drag-and-drop timeline for room allocation using Whimsical for wireframes and Figma for design systems. Designed a high-contrast, clean UI to keep information readable under fast-paced conditions.
Leveraged a dual skill-set to translate high-fidelity Figma prototypes into responsive front-end components. Micro-interactions — like smooth transitions on room-status changes — provided clear behavioral feedback, drastically reducing operational errors.